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The Jewellery Council of South Africa is the umbrella body
of 3 Constituent Bodies:
· Jewellery Council of SA direct
membership (representing wholesalers
· Jewellery Manufacturers Association of
SA (representing manufacturers)
· Jewellers Association of South Africa
(representing retail jewellers)
Why is it
important to buy from a JCSA member
While
many customers do their homework for a planned jewellery purchase, particularly
the more expensive ones like an engagement ring, or a high-end timepiece, they
are still reliant on the seller to be honest, to provide them with the highest
level of service and at all times to act ethically and with integrity.
When
you buy jewellery from a member of the Jewellery Council of South Africa
(JCSA), you’re not only buying a beautiful piece of jewellery, you’re also
buying a promise from the seller that they will act in accordance with the
JCSA’s Code of Ethics and Conduct.
This means you can buy with confidence, knowing your piece
of jewellery has a fair market price, its components have been responsibly,
ethically, and sustainably sourced, and that your satisfaction with your
purchase is of great importance to the seller.
JCSA
members pledge to:
JCSA
takes their role as custodians of the South African jewellery industry very seriously.
While the JCSA have no jurisdiction over non-members, their
role as mediator and arbitrator means that they will do their best to resolve
any issues, should something go wrong during your jewellery purchase.
Consumer
Complaints & Queries
Please download and complete the JCSA
Complaints form should you wish to lodge an official complaint against a
member of the Jewellery Council of SA.
Once completed, forms and accompanying documentation can
either be emailed to admin@jewellery.org.za
or faxed to their offices on 086 743 4401.
Please remember that the JCSA does not have jurisdiction over non-members, and therefore recommend very strongly that you ensure that you always only deal with a member of the Jewellery Council of SA.- please place any text you wish to link to here.
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